Tier 1 Customer Support Specialist
  • Home
  • Tier 1 Customer Support Specialist
Tier 1 Customer Support Specialist

Website IT Recruiters for Tech Jobs - itrecruiters.technology

IT Recruiting Company and Staffing Firm

Tier 1 Customer Support Specialist, Tucson, AZ

As a Tier 1 Customer Support Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along with technical expertise. You always make amazing customer service your priority. Your attention to detail is impeccable, you learn quickly, and you have excellent communication skills. You have a great sense of pride in your work and strive to contribute to the overall success of the team at all times. You are comfortable being held accountable in a team-oriented environment. You see opportunities to improve processes and confidently bring your ideas to the table. You are driven to face challenges head-on with a sense of urgency and follow through to reach resolutions.


– First response to all customer requests.
– Serve as point-of-contact for customer-based training solutions.
– Perform a root-cause analysis on initial customer case submissions.
– Baseline testing of all relevant platforms.
– Continuous regression testing of all relevant platforms.
– Work through the designated support channels to resolve customer submissions in an expeditious manner.
– Provide detailed feedback as it relates to customer submissions both internally as well as externally.
– Focus on providing full resolution on first encounter.
– Be comfortable with a performance-based metric style environment.
– Set up meetings or calls between existing customers and company.
– Stay up to date on documentation as enhancements are made.
– Stay up to date on new products and services.
– Collaborate with leadership, business development and product development teams regarding customer trends.
– Engage with leadership on a regular basis to recommend advanced solutions to reduce the number of customer submissions based on current trends.

Skills, Knowledge, Ability, Experience

– 2 years of Technical Support experience is preferred.
– Knowledge of Microsoft Office.
– Ticketing System knowledge (Jira, Zendesk).
– Excellent verbal and written communication skills.
– Excellent working knowledge of Techapplications and testing protocols.
– Critical thinking and problem-solving abilities.
– Attention to detail, deadlines and a desire to “get it done”.
– Experience with performance-based metrics system.
– Be knowledgeable in Solution Center case management systems.
– Valid Arizona driver’s license, satisfactory driving record and reliable transportation.
– Some travel required.

Keywords: Tucson AZ Jobs, Tier 1 Customer Support Specialist, Technical Support, MS Office, Ticketing Systems, Jira, Zendesk, Customer Support, Solution Center Case Management Systems, Healthcare, HIT, Arizona Recruiters, Information Technology Jobs, IT Jobs, Arizona Recruiting

Looking for a top IT recruiter to help your company hire for similar positions in Tucson, AZ or in other cities? Our IT recruiters for tech jobs and staffing companies can help.

We help companies that are looking to hire Tier 1 Customer Support Specialists for jobs in Tucson, Arizona and in other cities too. Please contact our IT recruiters for tech jobs and IT recruiting companytoday! Phone 630-428-0600 ext. 14 or email us at jobs@itrecruiters.technology. Click here to submit your resume for this job and others.

Atlanta IT Recruiters, Austin IT Recruiters, Baltimore IT Recruiters, Boston IT Recruiters, Charlotte IT Recruiters, Chicago IT Recruiters, Cincinnati IT Recruiters, Cleveland IT Recruiters, Columbus IT Recruiters, Dallas IT Recruiters, Denver IT Recruiters, Detroit IT Recruiters, Fort Lauderdale IT Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey IT Recruiters, New York City IT Recruiters, Philadelphia IT Recruiters, Phoenix IT Recruiters, Raleigh-Durham IT Recruiters, Salt Lake City IT Recruiters, San Antonio IT Recruiters, San Diego IT Recruiters, San Francisco IT Recruiters, San Jose IT Recruiters, Seattle IT Recruiters, Silicon Valley IT Recruiters, St Louis IT Recruiters, Tampa IT Recruiters, Washington DC IT Recruiters

Information For Employers > General Information | About Us | How We Work | Trading Industry | Healthcare Information Technology | Government Contract Expertise | Request Services

Information For Job Seekers > General Information | Find A Job | Submit Resume | How We Work | Trading Industry Tech Pros | Healthcare (HIT) | Security-Cleared | Successful Interviewing | Sample Interview Questions

General Information > About Us | Our Values | Meet Our President | Position Types | Technologies | Blog | Coverage Area

Upload your resume or any other relevant file. Max. file size: 128 MB.

employmentType : FULL_TIME
baseSalary : OPEN
streetAddress : OPEN
postalCode : OPEN