Technical Support Representative, TS/SCI Security Clearance Required, Herndon, VA

Ready to hire a Technical Support Representative. Qualified candidates must have an active TS/SCI Security Clearance. Military (Air Force, Army, Navy, Marines) experience is a big plus!

Responsibilities:

– Provide technical support and customer service to the organization’s users of computer applications and hardware (e.g., PCs, servers, mainframes).
– Answer questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center.
– Collaborate with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
– Maintain a troubleshooting tracking log ensuring timely resolution of problems.
– Require specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience.
– Complete work with a limited degree of supervision.
– Likely to act as an informal resource for associates with less experience.
– Require skilled in a range of processes, procedures, and systems to carry out assigned tasks or has developed deep skills in a single area.
– Apply knowledge of how the team integrates with other teams to achieve objectives.
– Provide informal guidance and support to team members.
– Provide solutions to atypical problems based on proven practices or procedures.
– Impact the quality, timeliness, and effectiveness of the team; recommends changes to improve efficiency.
– Explain job specific information.

Qualifications:

– TS/SCI Security Clearance required.
– High School diploma.
– Ability to communicate to different levels of management.

Keywords: Herndon VA Jobs, Technical Support Representative, PCs, Servers, Mainframes, Tracking Log, Support, Network, Networking, Virginia Recruiters, IT Jobs, Virginia Recruiting

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