ServiceNow Engineer, TS/SCI with Polygraph Security Clearance Required, Chantilly, VA

Ready to hire a ServiceNow Engineer. Qualified candidates must have an active TS/SCI with Polygraph Security Clearance. Military (Air Force, Army, Navy, Marines) experience is a big plus!

Responsibilities:

– Respond to alerts and customer reported issues, escalate problems as required, and resolve significant matters by exercising independent judgment within established support practices.
– Deploy approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures.
– Develop and interpret detailed installation instructions and supporting documentation to affect system design deployments.
– Provide technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution.
– Respond to Incidents and Changes submitted by customers, to include Tier 2 level triage.

Qualifications:

– Experience in a Tier 3 ServiceNow role for at least 3 years.
– Experience with ITSM principles and ITIL best practices.
– An Active TS/SCI Clearance with Polygraph Security Clearance is required.
– DoD 8570 IAT Level II Certification – Security+.
– Excellent communication and mentoring skills.
– Knowledge of both Waterfall and Agile approaches.
– Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
– Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers.
Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
– Software development and release management experience.

Keywords: Chantilly VA Jobs, ServiceNow Engineer, ServiceNow, ITSM, ITIL, Waterfall, Agile, AWS, Splunk, Linux, Microsoft Servers, Virginia Recruiters, IT Jobs, Virginia Recruiting

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