Entry Level Operations Technician, Overnight Shift
  • Home
  • Entry Level Operations Technician, Overnight Shift
Entry Level Operations Technician, Overnight Shift

Website IT Recruiters for Tech Jobs - itrecruiters.technology

IT Recruiting Company and Staffing Firm

Entry Level Operations Technician, Overnight Shift, Marietta, GA

This is an Entry Level Operations Technician position, overnight shift, 4 days a week, 10hrs a day.

The Entry Level Operations Technician will perform technical analysis of system performance, analyzes alerts/monitors, and documented issues as they occur across the company’s managed services business and PaaS IBM iCloud environment. The Entry Level Operations Technician is responsible for researching and documenting various mitigation strategies to resolve incidences or, depending upon complexity, escalates the issue to higher-level systems and network engineers. The Entry Level Operations Technician must maintain current and thorough knowledge of customer environments with a keen focus on their significance to customer operations. This individual must be able to prioritize remediation of issues in a rotating shift environment with critical uptime requirements.


– Recognize, identify, prioritize and track incidents in accordance with customer business requirements, organizational policies and operational impact.
– Troubleshoot and resolve Tier1 incidents using documented procedures and research capabilities.
– Document all actions in accordance with standard company policies and procedures.
– Categorize issues for escalation to appropriate technical teams.
– Track and update incidents using the company ticketing system in a clear and efficient manner according to SLA requirements.
– Provide escalation status notification throughout the enterprise on service impacting events.
– Create incident reports for internal and external communication and provide status updates in accordance with established SLA guidelines.
– Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.
– Notify customer and third-party service providers of issues, outages and remediation status.
– Work with internal technical and service teams to create and/or update knowledge base articles.
– Perform daily checklists (SOP), health checks and walkthroughs.
– Assist with daily operational tasks.
– Support multiple technical teams in various assigned shifts.


– Bachelor’s degree in computer science, systems analysis or a related study.
– 2 years of experience supporting and monitoring network systems, servers or storage in an enterprise environment.
– Broad experience using a variety of monitoring and ticket management tools.
– Experience utilizing tools to monitor network uptime & availability.
– Experience in incident management.
– Experience with iSeries, AS/400, IBMi platforms and/or x86, Virtual Machines, ESXi a plus.

Keywords: Marietta GA Jobs, Entry Level Operations Technician, Paas, IBM iCloud, Network Systems, Servers, Storage, Monitoring, Ticket Management Tools, Incident Management, Networking, Support, Operations, Georgia Recruiters, IT Jobs, Georgia Recruiting

Looking for a top IT recruiter to help your company hire for similar positions in Marietta, GA or in other cities? Our IT recruiters for tech jobs and staffing companies can help.

We help companies that are looking to hire Entry Level Operations Technicians for jobs Marietta, Georgia and in other cities too. Please contact our IT recruiters for tech jobs and IT recruiting companytoday! Phone 630-428-0600 ext. 14 or email us at jobs@itrecruiters.technology. Click here to submit your resume for this job and others.

Atlanta IT Recruiters, Austin IT Recruiters, Baltimore IT Recruiters, Boston IT Recruiters, Charlotte IT Recruiters, Chicago IT Recruiters, Cincinnati IT Recruiters, Cleveland IT Recruiters, Columbus IT Recruiters, Dallas IT Recruiters, Denver IT Recruiters, Detroit IT Recruiters, Fort Lauderdale IT Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey IT Recruiters, New York City IT Recruiters, Philadelphia IT Recruiters, Phoenix IT Recruiters, Raleigh-Durham IT Recruiters, Salt Lake City IT Recruiters, San Antonio IT Recruiters, San Diego IT Recruiters, San Francisco IT Recruiters, San Jose IT Recruiters, Seattle IT Recruiters, Silicon Valley IT Recruiters, St Louis IT Recruiters, Tampa IT Recruiters, Washington DC IT Recruiters

Information For Employers > General Information | About Us | How We Work | Trading Industry | Healthcare Information Technology | Government Contract Expertise | Request Services

Information For Job Seekers > General Information | Find A Job | Submit Resume | How We Work | Trading Industry Tech Pros | Healthcare (HIT) | Security-Cleared | Successful Interviewing | Sample Interview Questions

General Information > About Us | Our Values | Meet Our President | Position Types | Technologies | Blog | Coverage Area

Upload your resume or any other relevant file. Max. file size: 128 MB.

employmentType : FULL_TIME
baseSalary : OPEN
streetAddress : OPEN
postalCode : OPEN