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Information Technology Staffing Firm
Network/Systems Support Specialist, Centreville, VA
Initial training period would be onsite, then hybrid onsite/remote. Company provides highly competitive benefits package.
We are looking for candidates with 4-5 years of experience and are comfortable going to client sites. We are looking for candidates that are ready to move up within 6 to 9 months onto becoming a client consultant.
We are seeking a qualified Tier 1-1.5 Help Desk/Client Analyst professional with helpdesk technician experience that enjoys interacting with clients to solve their IT problems and issues and enjoys working with a team of energetic people. This remote work, conducted from the business office, requires communication with clients, so excellent communication skills are a required. Previous Network/Systems Support Specialist experience in a similar client relationship is required. Company clients will depend on your “cool and calm” demeanor, mixed with a wide range of knowledge in all aspects of technology and is a critical requirement.
Skills for this Network/Systems Support Specialist position can be closer to Tier 1 than Tier 2. Once hired, this candidate will be in the office every day for training. When training is completed, they will work in a hybrid environment with 3 days in the office, 2 days remote from home. Depending on previous experiences, training could last anywhere from 2 months up to 6 months. We are looking for candidates with experience working for MSPs and technical skills in Active Directory, Office 365, Sys Admin, ConnectWise (or other ticketing systems), and Windows.
– IT support relating to technical issues involving Microsoft’s core business applications and cloud offerings, as well as virtual environments.
– Troubleshooting workstation, networking, and server issues remotely.
– Manage and support disaster recovery and business continuity solutions.
– Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.
– Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
– Maintain and create documentation for hardware, applications, and SOP’s.
– Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
– Improve customer service, perception, and satisfaction.
– Ability to work in a team environment and communicate effectively.
– Escalate service or project issues that cannot be completed within agreed service levels.
– Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
– Document internal processes and procedures related to duties and responsibilities.
– Responsible for entering time and expenses.
– Work through project tickets and phases as assigned.
– Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
– US Citizen and willing to take a drug test and undergo a background check.
– Need Networking experience. Network experience includes knowledge of how networking hardware works for minimizing troubleshooting efforts.
– Need Systems Administrator experience. Systems Administrator experience would entail password resets, administering accounts in active directory and maybe checking / restoring from backups as a tier 1-1.5.
– Professional IT Certifications, such as Microsoft MCP or CompTIA A+ a plus. Company benefits include training for certifications.
– Associates or Bachelor’s Degree in a related technical field.
– MSP experience a big plus.
– Experience with Microsoft’s full stack of Desktop and Server applications as well as Office 365 and Azure.
– Experience supporting Mac devices a plus.
– Ticketing system such as ConnectWise), VMware, Citrix, imaging, Active Directory.
– Working with applications like AutoCAD and Revit a plus.
– Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
– Diagnosis skills of technical issues.
– Ability to multi-task and adapt to changes quickly.
– Technical awareness: the ability to match resources to technical issues appropriately.
– Service awareness of all organization’s key IT services for which support is being provided.
– Understanding of support tools, techniques, and how technology is used to provide IT services.
– Typing skills to ensure quick and accurate entry of service request details.
– Self-motivated with the ability to work in a fast-moving environment.
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