Manager of Software Platform Operations, SaaS and Oracle – Work From Home

We are looking for a Manager of Software Platform Operations. This role has strategic responsibility for the successful creation, communication, monitoring, and improvement of the technology operations process. This is a hands-on management position reporting to the Vice President of Information Technology. This position is 100% Remote.

Responsibilities:

– Manage 24×7 operations team including US based employees and offshore contractors.
– Responsible for the deployment and availability of the customer platform.
– Evaluate and establish key metrics to identify platform health.
– Daily, weekly, and monthly reporting on key metrics.
– Identify areas of opportunity to increase availability and performance of the platform.
– Develop real-time dashboards to instrument platform health.
– Lead a continuous improvement initiative to make teams more effective according to our KPIs.
– Share results and propose actions based on these initiatives.
– Serve as change management agent and lead.
– Partner with technical leadership and other key stakeholders on resource utilization and quality tracking, including reporting, KPIs and continuous utilization improvement.
– Establish consistent KPIs, rollout across verticals, manage performance to assure we consistently achieve KPIs.
– Drive a culture of standardization, automation, innovation, and collaboration.

Qualifications:

– 3+ years leadership experience in an operations management role.
– 3+ years of experience in a SaaS environment.
– Previously worked in an Oracle database environment.
– Linux administration experience is required.
– Experience with various monitoring tools covering infrastructure, database performance APM, and RUM.
– Proven stakeholder management, negotiation and relationship building experience.
– Excellent leadership and communication skills.

Keywords: Boston MA Jobs, Manager of Software Platform Operations, Operations Management, SaaS, Software As A Service, Oracle, Linux Administration, Monitoring Tools, Remote, Work From Home, Massachusetts Recruiters, IT Jobs, Massachusetts Recruiting

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