Managed Services IT Engineer / IT Consultant
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Managed Services IT Engineer / IT Consultant

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Information Technology Staffing Firm

Managed Services IT Engineer / IT Consultant, Boston, MA

We are seeking a Managed Services IT Engineer / IT Consultant to join the team. This is a full-time position. General working hours are Monday through Friday from 8:30 am to 5:30 pm. The Managed Services IT Engineer is expected to be part of the on-call rotation, approximately every 6 weeks. This individual reports directly to the Director of Managed Services. The Managed Services IT Engineer will assist clients in day-to-day management of all systems and diverse and sometimes complex projects, including assessing client needs and providing appropriate services, and products leading to high customer satisfaction.


– Provide services at the client site and off site to assigned clients, including regularly scheduled visits.
– Foster a strategic relationship with key stakeholders within a client’s organization.
– Work collaboratively with a client to articulate its mission and enable the client to leverage technology successfully in administration, operations, and service delivery.
– Identify, plan, implement, and manage all aspects of the account, including additional service sales and project sales.
– Identify and conduct troubleshooting to resolve client issues on an ongoing basis.
– Provide all necessary documentation and reports to the client as required.


– A minimum of 5 years of experience.
– Current industry certifications is preferred.
– Bachelor’s degree preferred but not required; must be devoted to continuous learning.
– Proficient with the following technologies: Windows Server, Windows Desktop, Infrastructure, and Cloud Services.
– Fundamental knowledge of network and desktop operating systems, information worker applications, database systems, messaging, management and operations, and security.
– Well-rounded understanding of project management.
– Solid communications skills (both verbal and written) to address internal and external audiences, clients, management, and colleagues.
– Demonstrated customer service skills.
– Proven record of working cohesively with others: internal teams and departments, vendors, and clients, as well as working independently.
– Experience with ConnectWise is a plus.

Keywords: Boston MA Jobs, Managed Services IT Engineer IT Consultant, Managed Services, Windows Server, Windows Desktop, Infrastructure, Cloud Services, Network, Databases, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting

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