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Linux Help Desk Manager


Job Order #:



Linux Help Desk Manager



Salary Type:

per year


IT-Software Development: Desktop Service and Support, Enterprise Software Implementation & Consulting, IT Project Management, Network and Server Administration

Job Description:

Linux Help Desk Manager, Des Plaines, IL

This is a Hybrid opportunity with some Onsite and some Remote in Des Plaines, IL required.
We are looking for a Linux Help Desk Manager to champion the front line support team, to continuously develop the team by training, lead by example, coach and inspire, hire and promote, and ensure continued success for our end users.  Because of the nature of this role, we are looking for someone with the appropriate technical background and managerial skill set.  You are expected to lead by example and have the ability to tackle technical issues and serve as an escalation point if necessary.  Your job is to ensure that your team is trained so your time is not spent on personally troubleshooting technical issues.
- Manage a technical support team servicing Linux-based hosting environments, including, Shared, Virtual Private (VPS), and Dedicated Servers, Data center environment deployments, and AWS and Digital Ocean public cloud deployments.
- Recruit, hire, promote, train, mentor, and develop the Support Team members.
- Monitor all aspects of customer interactions to ensure an excellent user experience.
- Mentor and coach team members in technical and other aspects to enhance professionalism.
- Build and maintain internal and customer-facing knowledge base documentation.
- Work with the company's technology steering committee to ensure excellence in hosting.
- Maintain a culture of transparency, honesty, and learning.
- Provide the kind of high-quality service that you can recommend to friends and family.
- 5-10+ year experience in customer support/service.
- Deep Understanding of GNU/Linux hosting platforms including Virtualization and Networking.
- Experience building tools with scripting languages such as Python, Bash, and PHP.
- Extra credit if experienced in maintaining SLA in public cloud such as AWS and Digital Ocean.
- Experience successfully managing teams.
- Demonstration of independent thinking and decision-making abilities.
- Ability to multi-task and adapt to changes quickly.
- Ability to prioritize work and work within a project management system.
- Self-motivated with an ability to work in a fast paced environment.
- Positive personality.
Keywords:  Des Plaines IL Jobs, Linux Help Desk Manager, Linux, GNU, Virtualization, Networking, Python, Bash, PHP, Customer Support, VPS, Dedicated Servers, Data Center, AWS, Digital Ocean, Cloud, Illinois Recruiters, IT Jobs, Illinois Recruiting

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We help companies that are looking to hire Linux Help Desk Managers for jobs Des Plaines, Illinois and in other cities too.  Please contact our IT recruiting agencies and IT staffing companies today!  Phone 630-428-0600 ext 11 or email us at
Company Info
Next Step Systems
Chicago, IL, United States


Company Profile

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