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Customer Support Specialist, Linux - Work From Home


Job Order #:



Customer Support Specialist, Linux - Work From Home



Salary Type:

per year


IT-Software Development: Desktop Service and Support, Enterprise Software Implementation & Consulting, Network and Server Administration

Job Description:

Customer Support Specialist, Linux - Work From Home

We need someone that is willing to work 1 weekend day (not necessarily both).  Also, someone that understands that support is 24/7, so the shift may be 2nd shift (e.g., 3pm to 12am) and not 1st Shift (e.g., 9am to 5pm).  This is a 100% Remote opportunity.
- Provide technical support for customers via phone, ticket system or messenger.
- Provide support in a wide range of advanced Linux and AWS server management issues.
- Use critical thinking skills to identify and resolve technical problems.
- Maintain effective communication with internal and external channels.
- Provide short-term resolutions and develop preventative measures for the longer term.
- Monitor server alerts for any performance issues and address them appropriately.
- Help create internal documentation as well as customer facing knowledge base.
- Assist in onboarding, training and mentoring new team members.
- Keep up to date with relevant technologies.
- 1+ years of experience in customer service/technical support via phone or ticketing system.
- Experience as System Administrator, or End User of a Linux Operating System.  OS:  Ubuntu, CentOS, CloudLinux; Fundamentals:  DNS, Networking, IP routing; Database:  MySQL; Control Panel:  cPanel, AWS.
- Experience with troubleshooting in multi-user environments.
- Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
- General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
- Demonstration of independent thinking and decision-making abilities.
- Ability to multitask, adapt to changes quickly, and to prioritize work.
- Excellent communication, availability and interpersonal skills.
- Strong troubleshooting skills in a fast-paced environment.
- Open to 24/7 support environment.
- Availability to possibly working weekends.
Keywords:  Des Plaines IL Jobs, Customer Support Specialist, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Illinois Recruiters, IT Jobs, Illinois Recruiting

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Company Info
Next Step Systems
Chicago, IL, United States


Company Profile

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