Client Services Representative - Great Neck, NY


Job Order #:



Client Services Representative - Great Neck, NY


Great Neck, NY 



Salary Type:

per year


IT-Software Development: Enterprise Software Implementation & Consulting, General-Other: IT-Software Development, Software-System Architecture, Software-Web Development, Systems Analysis - IT

Job Description:

Client Services Representative
***Company has experienced significant growth, having doubled in size the last 5 years!***
The Client Services Representatives must maintain a positive and professional attitude under pressure, handle customers who can be difficult and aggressive, and strive to provide the highest quality and effective support service.
The Client Services team provides first line support to clients, from both the offices as well as from the field.  Successful staff members on the Client Services team must be able to view problems from the client's perspective and deliver accurate solutions to the issues raised in a timely manner.  An inquisitive nature is a must because many problems don't have obvious solutions, and the root cause may be something not obviously related to the symptoms exhibited.
The Client Services team needs to be able to maintain "situational awareness" such that they can manage the first level call with the customer, and effectively utilize the team resources required to solve problems, whether the cause requires networking, connectivity, level 2 or development support.
-Excellent written and verbal communication skills.
-Proactive and objective approach to problem solving.
-Ability to perform under pressure.
-Ability to develop a strong working relationship across team other departments.
-Able to manage workload and allow flexibility to accommodate customer needs.
-Develop strong clients’ relationships.
-Strong understanding of the financial markets, and trading and clearing business flows.
-Understand the compliance rules and regulations which govern the financial industry.
-Working knowledge of trading systems and network infrastructure.
-Participates in the team shift schedule and assists with occasional weekend work, out of town, and out of hours escalation as required.
-Series 7, 63, 55.
-We have a dynamic, fast-paced working environment
-Employees enjoy free lunch on Wednesdays and an active social group
-401(k) plan
-Generous paid time off and additional sick days
-Medical, dental and vision insurance plans
-Widely recognized NYSE holidays
-Employee Assistance Programs & work – life assistance
-Exclusive service that provides members with access and discounts to a variety of entertainment offers
-Annual corporate holiday party
Keywords:  Great Neck NY Jobs, Client Services Representative, Financial Markets, Trading, Clearing Business Flows, Compliance Rules, Regulations, Network Infrastructure, Series 7/63/55, New York Recruiters, Information Technology Jobs, IT Jobs, New York Recruiting
If you are an employer and recruiting for similar IT professionals / positions, please contact our Technical Recruiters at Next Step Systems  We are a national IT Recruiting Firm / Agency specializing in full-time direct hire Information Technology employment opportunities.
Company Will Sponsor Visas!  Company Will Relocate Candidates!
No Corp-To-Corp Or Third Party Recruiters; W-2 Direct Hire Only.
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Company Info
Next Step Systems
Chicago, IL, United States


Company Profile