Office 365 Support Specialist - Greenbelt, MD


Job Order #:



Office 365 Support Specialist - Greenbelt, MD


Greenbelt, MD 



Salary Type:

per year


IT-Software Development: Computer-Network Security, Desktop Service and Support, Enterprise Software Implementation & Consulting, Network and Server Administration

Job Description:

Office 365 Support Specialist
We are seeking an Office 365 Support Specialist to support the corporate needs of a growing organization.  The Office 365 Support Specialist will report to the Infrastructure Team Lead within the Information & Technology team.  The Office 365 Support Specialist will help maintain corporate and IT applications Microsoft Azure, Office 365 and on-premise systems to ensure maximum availability and compliance with established policies.  As the Office 365 Support Specialist, you will support end users in resolving application, connectivity or system issues and document resolutions in the corporate knowledgebase.  You will work with other IT professionals to provision, configure and deploy applications, devices, accounts and policies to over 300+ local and remote users.
-Respond to IT support requests from staff as related Office 365 cloud and desktop applications.
-Perform Azure Active Directory and local Active Directory health checks and resolve synchronization issues.
-Manage and monitor trends to the Office 365 tools and provide recommendations on governance and best practices.
-Leverage PowerShell scripts to deploy, troubleshoot or customize cloud resources.
-Provide ad hoc IT training to staff on relevant changes or feature updates the Office 365 platform.
-Configure and deploy device policies through MDM/Intune baseline.
-Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guides.
-Create end user documentation and troubleshooting guides for common issues or scenarios.
-Ensure compliance with IT policies, data consistency, as well as inventory management and reporting processes.
-Coordinate with vendors on issue resolution and ensuring maintenance agreements are in place.
-Participate in project implementation and deployment efforts with team members, clients, and other IT groups as required.
-Coordinate plans and schedules of installations and deployments and ensure deployments meet client expectations.
-Provide basic mobility support on iOS and Android smartphones and tablets.
-Ensure that company information and systems are protected in a manner consistent with information security policies, procedures, and standards.
-Bachelor’s degree and 8+ years of progressive experience in IT systems management; 4 of which must be supporting Office 365.
-4+ years experience in configuring and managing Office 365 tools including: SharePoint, Teams, Exchange, OneDrive, Groups, Yammer, etc.
-Expert with advanced PowerShell scripting and system management programming.
-Experience supporting users in hybrid on-premise and Azure Active Directory (AAD) environment.
-Expert analytical, problem solving and IT troubleshooting skills (desktops, laptops, mobile).
-Must have experience with Microsoft Windows 10 in a corporate environment.
-Knowledge of IP networking concepts, Wi-Fi, and remote access technologies.
-Excellent oral and written communication skills.
-Excellent interpersonal skills.
-Ability to quickly adapt to new situations and changing priorities.
-Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously.
-Must be punctual, reliable, and accountable for themselves, with ability to follow through with tasks to completion.
-Possess an orientation towards solving rather than simply identifying problem areas.
-Critical thinker who gathers and analyzes information from a variety of sources before implementing a solution.
-2+ years of experience with cloud-based device management tools such as MDM or Intune.
Keywords:  Greenbelt MD Jobs, Office 365 Support Specialist, Office 365, Azure, Active Directory, iOS, Android, SharePoint, Exchange, OneDrive, Windows 10, Maryland Recruiters, Information Technology Jobs, IT Jobs, Maryland Recruiting
If you are an employer and recruiting for similar IT professionals / positions, please contact our Technical Recruiters at Next Step Systems  We are a national IT Recruiting Firm / Agency specializing in full-time direct hire Information Technology employment opportunities.
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Company Info
Next Step Systems
Chicago, IL, United States


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