NOC Analyst - Greenbelt, MD


Job Order #:



NOC Analyst - Greenbelt, MD


Greenbelt, MD 



Salary Type:

per year


IT-Software Development: Computer-Network Security, Desktop Service and Support, Enterprise Software Implementation & Consulting, General-Other: IT-Software Development, Network and Server Administration, Software-System Architecture

Job Description:

NOC Analyst
The Systems Administrator/Network Operation Center Analyst supports the Systems hybrid cloud infrastructure and its applications.  The Network Operation Center/Operations team is responsible for monitoring all infrastructure and systems, remediating incidents, coordinating escalations, running support bridges, providing customer service and performing all operations & maintenance activities of hybrid cloud resources.  This position will support the 1st shift (7am – 4pm) and has a technical focus on MS Windows Platform.
-Support the duties of the NOC; work with the team leads to execute the functions of the NOC.
-Manage, coordinate, track, report, process and work tickets daily and across shifts.
-Manage, coordinate, implement and remediate security compliance & vulnerabilities.
-Provide system and application diagnoses to remediate issues while engaging other teams as needed.
-Provide compute resource system and application monitoring & remediation support.
-Provide advanced system and application access management support.
-Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS.
-Serve as Tier 3 service desk escalation support to customers and application owners.
-Provide and coordinate Tier 2 and 3 technical support to application teams.
-Provide Tier 3 troubleshooting support for physical and virtual based server systems.
-Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware.
-Provide Tier 3 troubleshooting support for Citrix VDI infrastructure and virtual desktops.
-Provide troubleshooting support for MFP’s and printers (including device management & spooling).
-Develop/review SOP’s and other documentation for use within the operations team.
-Perform tasks based on SOP’s to perform system and application changes as required.
Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts.
-Develop new operational dashboards using available tools (Splunk, SolarWinds, etc.).
-Support the writing and delivery of daily infrastructure analysis reports.
-Coach, mentor and train staff.
-Bachelor’s Degree in a relevant major from an accredited college or university with 5+ years of continuous and progressive experience.
-Experience managing RedHat Enterprise Linux in a medium (250+ systems) enterprise environment.
-Experience deploying, troubleshooting, administering and using Microsoft Windows 2012 R2.
-Day-to-day fluency using Microsoft Active Directory to manage policies & user objects.
-Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize).
-Proficient at scripting using at least one language:  bash, sh, PowerShell, Python, Ruby, etc.
-Knowledge of security policies and general vulnerabilities management.
-Expert infrastructure/system/application troubleshooting abilities.
-ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management.
-Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x.
-Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory.
-Experience automating or orchestrating the provisioning of new services.
-Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.).
-Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk.
-Knowledge of Citrix VDI, Oracle RDBMS/RDS, WebLogic, Tomcat, IIS, etc.
-Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc.).
-Familiarity with source and artifact control, configuration and knowledge management.
-Knowledge of NIST Information Security Guidelines and FISMA Compliance standards.
-Relevant knowledge of current and emerging technologies.
-Proficient in developing infrastructure-as-a-code solutions for continuous deployment.
-Experienced in supporting project teams in all phases of SDLC.
-Enterprise helpdesk/service desk experience.
-Ability to develop advanced Excel spreadsheets using pivots and VBA macros.
-ITIL v3.0 or Foundation Certifications highly recommended.
-Microsoft and/or Red Hat certifications highly desired.
Keywords:  Greenbelt MD Jobs, NOC Analyst, Network Operations Center, RedHat Enterprise Linux, Windows 2012 R2, Active Directory, VmWare, Scripting Languages, ITSM Products, Maryland Recruiters, Information Technology Jobs, IT Jobs, Maryland Recruiting
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Company Info
Next Step Systems
Chicago, IL, United States


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