Windows Laptop Service Engineer - Greenbelt, MD

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Job Order #:

MS071042

Title:

Windows Laptop Service Engineer - Greenbelt, MD

Location:

Greenbelt, MD 

Salary:

120000-148000

Salary Type:

per year

Occupations:

IT-Software Development: Computer-Network Security, Desktop Service and Support, Enterprise Software Implementation & Consulting, General-Other: IT-Software Development, Network and Server Administration, Software-System Architecture
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Job Description:

Windows Laptop Service Engineer
 
At minimum, qualified candidates will need a Bachelor's degree plus 10 years of experience (or High School degree plus 12 years of experience or Master's degree plus 8 years of experience).  This role is less of a Help Desk/IT Specialist and more of an Engineer who will help design the Windows laptop solution, integrate it within the system of systems and work with multiple security and customer teams; a subject matter expert essentially.  The person we are looking to hire will be an Engineer who can lead the Authority to Operate process, who can present technically for review board approvals, will design the laptop solution/infrastructure, is knowledgeable about infrastructure security and can monitor progress from a project management perspective.
 
The Windows Laptop Service Engineer Support Engineer will primarily be responsible for the overall design, maintenance and support of Windows 10 laptop solution that will be managed off the Windows Domain using a Mobile Device Management (MDM) solution.  Design responsibilities include designing Windows 10 Out Of The Box experience to allow low-touch/no-touch deployment to end users; non-domain infrastructure solution; cloud-based infrastructure support; assist with software distribution infrastructure, update lifecycle management; Anti-Virus end point protection security suite; as well as provide senior level operational support.
 
The Windows Laptop Service Engineer is expected to design and support a Windows 10 laptop solution that:
-Integrate with an MDM for device management.
-Leverage Windows out-of-the-box experience for easy deployment to end-users with no IT resources required at end-user distribution point.
-Leverage virus protection solution that meets security standards and is delivered without requiring VPN or domain access.
-Does not require VPN for security updates or software patching.
-Receive OS updates without domain connectivity.
-Provide system audit log information without domain connectivity.
 
The Windows Laptop Service Engineer will:
-Collaborate with TCO and OIS to design solution which meets USCB network and security requirements.
-Lead the ATO process from the Technical Integrator team.
-Lead technical presentations for Review Board approvals.
-Ensure adequate infrastructure monitoring, reporting, and alerting systems are in place on the Laptop device.  Identify the need for new security technology solutions; design, review and collaborate on the deployment of new solutions.
-Research new technology involving computer hardware and software to enhance the security posture.
-Solution validation and testing, ROI and deployment strategy; Interface with existing and new vendors relevant to Windows 10 laptop technology and security. Apply information and knowledge to an endpoint technology road map.
-Apply best practices, strategies, methodologies, and approaches to systems administration tasks and complex projects.
-Knowledge of methods that manage the distributed desktop environment including: platform OS, Group Policy, security deployment protecting corporate data and resources from virus, malware and hacking in a non-domain joined environment.
-Demonstrated knowledge of infrastructure security, including windows, Unix/Linux, desktop/laptop.
-Experience working with Office productivity tools and desktop management tools is desired.
-Lead the definition of the direction and strategy for office services architecture/design to ensure the operational needs are being addressed against aggressive schedules.
-Lead the development of action plans to design and implement solutions required to meet the 2020 Field Mobile Lister -Laptop computing environment requirements.
-Design and document Laptop Services architecture and associated designs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
-Provide enhancements or improvements to Laptop Services architecture by studying current designs and determining areas for improvement.
-Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
-Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
-Maintain system protocols, architecture, requirements, and associated design documents by enforcing traceability, updating procedures, analyzing system and program changes.
-Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
 
Qualifications:
 
-Bachelor’s Degree in a relevant major from an accredited college or university with 10+ years of continuous and progressive experience.  High School degree plus 12 years of experience or Master's degree plus 8 years of experience.
-Creates OS image/build packages, application packages and undertake OS installation/troubleshooting.
-VDI (Virtual Desktop Infrastructure) managing the virtual image.
-Understands AD structures, Global Policies (GPOs), User permissions.
-Extensive knowledge of Windows 7 - 10 and Server 2003 - 2012 R2.
-Strong engineering skills in Windows server and desktop infrastructures.
-Strong imaging and deployment skills.
-Strong skills in patch management using WSUS and like technologies.
-Automation and maintenance using Enterprise Management tools. SCCM preferred.
-Software Packaging and deployment.
-Enterprise Management (SCCM, WSUS, Admin Studio).
-Exchange, SharePoint, Active Directory, Hardware, virtualization, and enterprise storage skills.
-Excellent written and verbal communication skills.
-Intermediate level knowledge of VDI and supporting technologies required for the delivery of virtual desktop services.
-Ability to plan, prioritize, organize, schedule and execute assignments.
-Strong analytical skills, with strong problem-solving capability.
-Excellent interpersonal, presentation and communication skills.
-Ability to work independently and as a member of a team.
-Ability to lead moderately complex initiatives and solutions.
-Knowledge of cloud infrastructure environments such as Amazon AWS Processes.
-Experience identifying project milestones, phases, and elements; forming project teams; and establishing project budgets.
-Experience tracking project activity; resolving problems; publishing progress reports; recommending actions.
-Experience preparing technical reports by collecting, analyzing, and summarizing information and trends.
-Demonstrated professional and technical knowledge through participation at educational workshops; understanding of current professional publications; and evidence of established/robust personal networks.
-Preferred Qualifications: MCSA/MCSA, VCP, Cloud Computing, Network+.
 
Keywords:  Greenbelt MD Jobs, Windows Laptop Service Engineer, Windows 10, Laptop, Virtual Desk Infrastructure, Active Directory, Global Policies, Windows Server, Desktop Infrastructure, Maryland Recruiters, Information Technology Jobs, IT Jobs, Maryland Recruiting
 
If you are an employer and recruiting for similar IT professionals / positions, please contact our Technical Recruiters at Next Step Systems  http://www.nextstepsystems.com/employers_submit_gg.htm.  We are a national IT Recruiting Firm / Agency specializing in full-time direct hire Information Technology employment opportunities.
 
No Corp-To-Corp Or Third Party Recruiters; W-2 Direct Hire Only.
 
To Apply Now, Send Your Resume To http://www.nextstepsystems.com/jobseekers_submit_gg.htm.
 
Please check out all of our jobs at http://www.nextstepsystems.com, http://www.ginastechjobs.com, http://www.parallelpartners.com, and http://www.itrecruiters.technology.
 
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Next Step Systems
Chicago, IL, United States

Website: www.nextstepsystems.com

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