NOC Manager - Greenbelt, MD


Job Order #:



NOC Manager - Greenbelt, MD


Greenbelt, MD 



Salary Type:

per year


IT-Software Development: Computer-Network Security, Desktop Service and Support, Enterprise Software Implementation & Consulting, IT Project Management, Network and Server Administration

Job Description:

NOC Manager
The NOC Manager will support the hybrid cloud infrastructure and its applications.  The NOC Manager will be responsible for developing, implementing and managing all Operations related frameworks, processes, policies and plans across the various operations centers and deliver an integrated support platform capable of responding to business, application and infrastructure needs.  Additionally, in tandem with the Deputy Operations Manager, the NOC Manager will lead the Network Operation Center and Operations team responsible for the Operations & Maintenance (O&M) of the infrastructure and systems.  The NOC Manager will lead multiple 3 shift operations center teams and will be responsible for integrating and overseeing the second and third shifts to ensure continuity of service.
-Work with client/customer to create technical strategies and operations focused frameworks.
-Partner with Business Analysts, Enterprise Architecture as well as Security, Quality Assurance and Infrastructure teams to ensure an integrated support platform.
-Enforce uniform process, policies across the various operation centers.
-Direct program activities to meet client and organization work objectives and serve as a liaison with clients to coordinate activities, negotiate tasks, and solve problems.
-Ensure compliance with relevant corporate and government policies and standards.
-Directly supervise team leads, service desk, operations, network and mobile support staff, and carry out supervisory responsibilities in accordance with the organization's policies and procedures, including hiring and performance evaluation.
-Assure quality of program products, services, and deliverables, including participating in reviews and audits.
-Develop Operational requirements and Basis of Estimates as requested.
-Efficiently manage the schedule and resource of the project teams to fulfill customer requirements and meet implementation deadlines.
-Ensure the certification and knowledge levels of project team personnel are always current and comprehensive and that they can provide the highest level of professional assistance to customers.
-Maintain progress reviews of project tasks and team member assignments.
-Oversee end to end System Development Life Cycle (SDLC) of systems through to system deployment and operations.
-Manage projects to adhere to the USCB SE&I SDLC process.
-Assess the operational and functional baselines of the organization and its supporting systems.
-Lead the definition of the direction and strategy for systems to ensure the operational needs are being addressed against aggressive schedules.
-Develop Concept of Operations for the various sub operations centers.
-Develop process/control changes by identifying gaps/issues/areas for improvement; writing improved processes.
-Provide project management expertise throughout each phase of the project, from planning to closeout.
-Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
-Maintain system protocols, knowledge base, SOP’s, and other documents by enforcing traceability, updating procedures, analyzing system and program changes.
-Prepare technical reports by collecting, analyzing, and summarizing information and trends.
-Prepare status reports and deliver presentations on infrastructure operational improvements and status to colleagues, subordinates, and end-user representatives.
-Manage public cloud and software defined data center compute, storage, and network components.
-Implement and manage backup/recovery strategies, server configuration, monitor and respond to infrastructure, system and/or application health issues.
-Understand and execute Change, Account, Incident, and Asset management functions and processes.
-Provide expert knowledge, support and guidance to business and technology teams and facilitate the collaborative support of COTS, GOTS, FOSS and custom software solutions.
-Recommend alternative technologies or improvements to enhance information system operational availability, reliability, performance, etc. to support organizational goals.
-Bachelor’s Degree in a relevant major from an accredited college or university with 10-15+ years of continuous and progressive experience.
-Various software engineering methodologies such as Waterfall, and Agile Scrum or Agile Kanban.
-Experienced in leading operational support teams for large mission critical system of systems.
-Must have advanced level knowledge of the concepts, practices and procedures of DevOps.
-Proficient in determining the appropriate strategy for recoverability and continuity of business operations.
-Experience writing frameworks, concepts of operations, service operations plans, implementation guides and standard operating procedures.
-ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management.
-Managed multiple teams consisting of technical and non-technical staff (direct & indirect, 50+).
-Experience using Microsoft Windows 2012 R2 in a medium/large (1000+) domain environment.
-Day-to-day fluency using Microsoft Active Directory to manage policies & user objects.
-Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x.
-Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory.
-Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize).
-Proficient at scripting using at least two languages:  bash, sh, PowerShell, python, ruby, etc.
-Experience using NOC tools such as SolarWinds, AppDynamics, VMware vRealize and/or Splunk.
-Knowledge of security policies and general vulnerabilities management.
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Company Info
Next Step Systems
Chicago, IL, United States


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